Refund Policy — LaunchMe
Last updated: April 2026
Operator location: Los Angeles, California, United States
This Refund Policy explains how refunds work depending on how you purchased LaunchMe.
1. Mac App Store purchases
If you purchased LaunchMe or a subscription through the Apple Mac App Store, Apple is responsible for payment processing and refund eligibility in most cases.
Please request refunds through Apple’s refund process (Report a Problem / Apple Support). We cannot process refunds for Apple in-app purchases directly.
2. Website-distributed purchases (Paddle checkout)
If you purchased through the website-distributed version checkout processed by Paddle, refunds and cancellations are handled according to:
- the terms shown during checkout, and
- Paddle’s applicable buyer policies, and
- your mandatory statutory consumer rights where applicable (depending on your country).
2.1 How to request help
Contact us at team@launchmeapp.com with:
- the email used for purchase
- approximate purchase date
- order/transaction reference if available (from receipt or Paddle confirmation)
We will respond within a reasonable timeframe and coordinate with our payment provider where needed.
2.2 Subscription cancellations
If you have an auto-renewing subscription purchased via the website-distributed checkout, you can typically cancel renewal through the customer billing portal provided by Paddle (linked from receipts/checkout communications, when available). Canceling stops future charges; it may not always refund past charges unless required by law or policy.
3. “Change of mind” and digital products
Many regions treat digital goods and subscriptions specially. Where a statutory right of withdrawal exists, you may lose it once delivery/access begins—if required, we will present any mandatory acknowledgment at checkout.
4. Abuse
We may refuse refunds where we detect fraud, abuse, chargebacks in bad faith, or violations of our Terms.